Vera M

• Store your bag in its dust bag when not in use.
• Avoid exposure to direct sunlight or high temperatures.
• Keep away from water and other liquids.
• If it gets wet, gently pat it dry with a soft cloth and allow it to air dry.
• Avoid contact with rough surfaces that may cause scratches or abrasions.

• Wipe your leather bag regularly with a soft, dry cloth.
• For stains, use a leather cleaner following the manufacturer’s instructions.
• Avoid harsh chemicals or solvents.
• Apply leather conditioner every few months to maintain softness and suppleness.

Shipping Policy:

At Alicia arts, we are committed to delivering your orders promptly and efficiently. Here are the details of our shipping policy:

Domestic Shipping (Egypt):

- Inside Cairo: Orders typically arrive within 2-4 business days.

- Outside Cairo: Delivery times vary based on the city, with most orders arriving within 3-7 business days.

International Shipping:

- For orders outside Egypt, we offer worldwide shipping.

- Delivery times for international orders are generally between 7 to 10 business days. However, please note that customs and security procedures may affect delivery times.

Shipping Costs:

- We offer free delivery in any area within greater cairo. As for international Shipping, fees are determined by both the destination country and the weight of your order. To get an accurate shipping cost, please contact our customer service team. 

Order Processing:

- Orders are processed promptly once payment is confirmed.

Customs and Duties:

- International customers are responsible for any customs duties or taxes imposed by their respective countries.

Order Changes:

- Once an order is placed, changes to the shipping address may not be possible. Please double-check your shipping information before finalizing your order.

Delivery Concerns:

- If you encounter any issues with your delivery, please contact our customer service team for assistance.

We aim to provide the best shipping experience for our valued customers. If you have any questions or require further assistance, please don't hesitate to get in touch with us.

Return Policy:

1. Timeframe: You may return your purchase within 30 days of the original purchase date, in accordance with the Consumer Protection Foundation's guidelines.

2. Condition: Items must be in their original, unused condition.

3. Non-Returnable Items:We do not accept returns of custom-made or personalized items (including items that have been monogrammed ). Sale items are not eligible for a return, refund or store credit.